Rs.5000 compensation, IF Your Network fails

New Delhi June 15: Telecom regulator TRAI recommended that international roaming SIM card and global calling card providers should pay Rs 5,000 as compensation to consumers who face service failure during an overseas travel.

The compensation of Rs 5,000 has been suggested by the Telecom Regulatory Authority of India (TRAI) both for pre-paid and post-paid subscribers.

Pre-paid customers should additionally get a full refund of the amount they have already paid to the service provider, TRAI suggested to the telecom department, DoT.

The regulator's recommendations pertain to the sale and rent of international roaming SIM cards and global calling cards of foreign operators in India.

The compensation has been recommended in cases of "non-activation of services, no usage of the card for reasons beyond the control of the customer like poor network coverage, incompatibility of handsets etc".