TRAI asks the reasons for poor services

New Delhi March 15: TRAI telecom regulator had asked International SIM card and global calling card companies that unsatisfactory service quality provided to consumers when they are traveling abroad.

Telecom Regulatory Authority of India (Trai), last week, called a meeting of eighty-nine players and asked them to explain the reason for the poor service, which causes huge inconvenience to customers when they are abroad.

A few operators who were part of the Trai meeting included Matrix, Uniconnect and Oneworld Teleservices.

The move came only months after an SMS-based survey initiated by the regulator revealed that nearly half the consumers who used the services felt that it worked partially or did not work at all.

"The SMS-based survey asked consumers whether their international SIM cards worked when they were abroad. Close to 50 per cent of the people responded saying it worked. Of the rest, nearly 30 per cent said it did not work at all and 20 per cent said it worked partially," a Trai source said.