TRAI: New easy process for mobile number portability

New Delhi, April 6: The Telecom Regulatory Authority of India (TRAI) on Friday issued a consultation paper to review the mobile number portability process to resolve inconveniences being faced by customers.

The telecom regulator in a statement said: "Due to recent closure/discontinuation of wireless access services by some of the telecom service providers (TSPs) in few or all the Licensed Service Areas (LSAs), substantial number of subscribers have been forced to port their mobile number to other TSPs.

Due to closure TRAI has received a large number of complaints. Major issues are non-generation of Unique Porting Code (UPC) by the donor operator or non-receipt of UPC by the subscriber, issuance of interim bills for postpaid subscribers, non-refund of the prepaid balance and security deposits of post-paid subscribers.

He added that the ultimate goal of any regulation is to facilitate the subscribers, without putting any extra financial or operational burden on the operators.