SBI launches AI based Chat Assistant SIA

     Written by : SMTV24x7 | Tue, Sep 26, 2017, 11:28 AM

SBI launches  AI based Chat Assistant SIA

Mumbai Sept 26: In order to help the customers The State bank of India has tied up with Artificial intelligence banking platform Payjo to launch an artificial intelligence (AI)-powered chat assistant.

The company in a statement has said that "the chat assistant, known as SBI Intelligent Assistant, or SIA, will help customers with everyday banking tasks just like a bank representative."

Payjo founder and CEO Srinivas Njay said "SIA is a revolution in the banking industry. It is set to disrupt the way banks and customers interact,"

He has also said that " SIA has been set up to handle nearly 10,000 enquiries per second, or 864 million in a day, which is nearly 25% of the queries processed by Google every day."

"SIA will enhance customer service several notches above. Payjo’s expertise in the conversational banking domain helped us build SIA as a superior chatbot in the global banking space. We look forward to taking SIA and simplifying the customer’s lives on multiple customers
interaction platforms in partnership with Payjo," SBI chief technology officer Shiv Kumar Bhasin said.

Experts have said that with the new launch of AI -Chat the operational expenditure can be reduced by banks and customer queries can be solved quickly.